We all know that effective clinical communication is central to delivering good healthcare outcomes. Get your workplace communications right and you enhance patient treatment, build strong teams, and reduce inefficiencies. Get healthcare communications wrong and you risk harming patients, damaging morale, and increasing rework.
Communication isn’t easy. Healthcare staff like you are often short on time, working long hours, and with constant demands to move onto the next patient. It’s no surprise that miscommunication happens, but just what are the costs?
What is Ineffective Healthcare Communication?
There are several ways that medical providers communicate with each other, the patient, and third parties. We believe that miscommunication happens in one or more of the following four areas:
These miscommunications can happen in all professional relationships — between team members, managers and employees, patients, third parties, specialists, and more.
Causes of Inefficient Healthcare Communication
The main causes of problematic clinical communication include:
Cost of Ineffective Communications in Healthcare
When you bring all of these risks together, it’s easy to see that they can cause big problems. Here are some of the issues they cause. An analysis of medical malpractice claims discovered the following:
Provider-to-provider communication issues were mainly:
Provider-to-patient communications issues were mainly:
8% of communications failures were in the ER, 44% in an inpatient setting, and 48% in an ambulatory setting.
Miscommunication was a major issue for cases across several medical areas:
Miscommunications around medication caused major issues:
Over 7,000 cases were analyzed to discover this information, with total losses from those 7,000 cases amounting to over $1.7 billion.
Misalignment of Clinical Communications Being Sent and Received
There are clearly breakdowns in the communications process. According to a study in “Archives of Internal Medicine”:
Increase Clinical Communications Efficiency with a Trusted Platform
There’s a simple way to make clinical communications more efficient — use a technology platform and software specially designed to reduce errors, enhance communications, and ensure everyone is working from common, high-quality information.
Here at TigerConnect, we’ve created a clinical communications platform that puts you and your staff back in control. You get a centralized view of the information you need, complete integration with EHR and other systems, and a record of all communications and discussions on individual cases and patients.
Reduce issues and enhance patient outcomes by making clinical communications more effective. Get in touch with us today to learn how TigerConnect can reduce the cost of healthcare miscommunication.