“What’s in a name? That which we call a rose. By any other name would smell as sweet.” — Shakespeare
Seven years ago I founded TigerText with my physician brother with the idea that while our US healthcare system is the most technically advanced in the world there is a major and obvious flaw inherent to the system. This shortcoming lies in our ability to effectively communicate and coordinate workflow processes. It was fundamentally broken. Archaic technologies like faxes and pagers are not the way to coordinate complex care communication efficiently within care teams.
Through processing tens of billions of messages for our 4,000+ healthcare customers, we have immersed ourselves in all aspects of healthcare workflow to develop a unified and integrated communication platform. We are witnessing a paradigm shift in how clinicians and allied health professionals streamline communication to radically improve efficiency and achieve better outcomes for their patients while saving our customers millions of dollars.
When a patient enters a health system, often a rotating cast of caregivers work to help that patient over multiple days. Numerous tasks are being tended to simultaneously in the symphony of care demanded to provide the best outcome. With this complexity, balls invariably get dropped and communication miscues occur. This is the inherent nature of healthcare which has been screaming for a modern approach to solving this vexing problem.
Through these learnings and deep interaction with our customers, we spent over 2 years to develop our workflow engine TigerFlow. TigerFlow elegantly and intuitively navigates the intersection of TigerText and workflow to streamline not just shift-handoffs but continuity of care across multi-disciplinary care team. It also enables health systems to leverage all of the IT investments made over the last decade into EHRs, HIEs, PACs, LIMs and centralized schedulers through our purpose built open API to facilitate fast and easy integration.
It has been vital for healthcare systems to swallow the bitter pill of investing and implementing these data Systems of Record because we needed to migrate data from paper to digital form. TigerFlow is the System of Action to intelligently route this data from the System of Record to the appropriate persona or care team in real time at the point of care.
With TigerFlow, the patient is at the center of communication flow at all times which helps ensure that he or she receives the highest standard of care.
TigerFlow customers are enjoying off the charts results in ED Throughput, Reduction in Consult Times, Door to Balloon Times, Sepsis Response Rates and lowering of Re-Admission Rates. We are quickly becoming consultative workflow partners with our health system customers to re-imagine clinical delivery processes and improve all forms of response and coordination with less friction and toil.
Even with this dramatic product innovation and customer success impact, we realized there’s one big problem – our name does not properly capture our broader mandate. In fact, with our recent addition of VoIP and Video calling we are now a full Clinical Communications and Collaboration suite. And with the introduction of our TigerConnection Hub which ties the EHR, LIM system, PAC System, Scheduler, SSO and voice-activated devices like the Amazon Echo, and Apple HomePod into our platform, the word “Text” has become even less descriptive of the many roles we can play in improving healthcare delivery.
With this realization in mind, we want to convey succinctly what we do. In short, we CONNECT. We connect physicians and nurses to each other as well as to allied health professionals. We connect caregivers across facilities and health systems. We also connect Systems of Record to our users for fast exchange of information to make prompt and efficient responses to meet a patient’s needs. In the future, we will connect with patients as well.
Most importantly, by connecting caregivers with each other and with the information systems they rely upon, we see inordinate opportunity to allow clinicians to connect better with their patients on a human level. So the time has come to embrace this next phase in our corporate journey and properly re-name what we have become – TigerConnect.
To all of our customers, we thank you for your trust and support as we continue to partner to drive innovation.To everyone else, let us help you and your caregivers better Connect as well.