By: Acquire Media NewsEdge | November 20, 2013 (Featured on TMCnet)
TigerText, a company focusing on secure, real-time messaging for the enterprise, announced integration with Startel, a provider of unified business communications for contact centers.
According to a release, TigerText is now integrated in Startel’s cloud contact center software, which is accessible via the web and available on any device. The integration, which enables Startel’s answering service customers to securely text message colleagues and clients from within the Startel interface, is helping answering service providers increase staff efficiency and preventing their clients from unwanted fee hikes.
With the rise of texting in the workplace and recent HIPAA Omnibus Rule changes which affect how answering services forwarded patient concerns to on-call physicians, Startel incorporated TigerText’s secure messaging capabilities in its software to provide their answering service clients as well as those companies’ own clients with a secure and HIPAA compliant communication channel. Customers can access the messaging service from within Startel’s cloud-based contact center, and immediately begin securely texting. Customers like Cosmopolitan Medical Communications (CMC), an answering service provider, are already using the integrated solution and seeing positive results.
Specializing in messaging and medical paging services for patients and physicians, CMC realized it needed to change its routine operating procedures as it could no longer utilize standard text messaging to relay patient calls to physicians. The company needed a secure messaging solution that embraced its clients’ preferred method of communication – texting – yet complied with HIPAA regulations. CMC began using TigerText as it not only had the features and functionality it desired – full compliance, and message accountability.
“Keeping all communications compliant with the new Omnibus Rule was critical for us,” said Michelle Weiss, Vice President at Cosmopolitan Medical Communications. “TigerText has allowed us to efficiently and securely communicate with our clients without any major workflow changes which has kept our operations running smoothly, and most importantly, our clients are happy.” Utilizing TigerText within Startel’s software, Cosmopolitan Medical Communications has seen the following results: -Enhanced Security and HIPAA Compliance – The integration allows CMC to use texting to send clients patient information while also keeping all message content secure and encrypted so that they and their clients remain HIPAA compliant.
-Improved Productivity – Staff members are able to communicate with clients via secure text without having to leave their current software interface, helping increase staff efficiency.
-Saving Time and Money – By having one integrated messaging solution, clients can avoid fee increases of 10 percent – 30 percent on their bills as there is less live operator time needed to service the account. Instead of making a manual phone call to a provider, CMC can simply send a secure text message.
“By partnering with TigerText, we are furthering our commitment to our clients to provide them with reliable, easy and robust technology. It’s a win-win as our clients now have the best answering service software and the leading secure messaging solution all in one product,” said Bill Lane, CEO of Startel.
“We’re thrilled to be fully integrated with Startel’s cloud- based communication software,” said Brad Brooks, TigerText co- founder and CEO. “I’m excited that our integration has not only saved our joint users time and money, but is also helping their own clients securely communicate and improve workflows and staff productivity.” TigerText is focused on secure, real-time messaging for the enterprise.
Startel is a provider of unified communications, business process automation, and performance management solutions and services.