By: Benjamin F. Kuo | November 20, 2013 (Featured on socalTECH)
Santa Monica-based real-time, secure messaging app provider TigerText–which has seen widespread adoption with healthcare providers–said today that it has integrated its product with contact center software provider Startel. According to TigerText, the integration allows Startel’s answering service customers to security text message colleagues and clients from within the Startel software, which is critical to meet HIPAA rules for answering services serving the healthcare market. Answering services are widely used by physicians and health providers to manage paging and communications with doctors and others. The two said that recent HIPAA rules have affected how answering services can forward patient concerns to on-call physicians. TigerText’s apps provide secure texting which meet those privacy rules.