Supported Devices & System Requirements

From Apple iOS & Android Devices to Desktops,
Learn What System Requirements You Will Need

LAST UPDATED: September 13, 2018

TigerConnect works on both iOS and Android smartphones and tablets as well as popular web browsers. Compatible devices include iPhone, iPad, iPod Touch, and various Android devices. Below you will find a list of devices, web browsers and operating systems that are compatible with the TigerConnect application as well as the minimum system requirements for each.

  • TigerConnect Mobile App Requirements

    iOS (Apple)

    TigerConnect only fully supports the two latest available versions of iOS for Apple devices (iOS 10 and 11 as of the date above).

    Supported devices include:

    • iPad (9.7 inch – 4 and 2017 model)
    • iPad Air 1, 2
    • iPad Pro (10.5 -inch and 12.9-inch)
    • iPad Mini 2, 3 & 4
    • iPhone 5 and newer
    • iPod Touch (6th Generation only)

    TigerConnect is also supported on the Apple Watch on watchOS 3 & 4.

    Android

    Minimum operating system (OS)
    • Android 4.0.3
    Supported devices include, but are not limited to:
    • Samsung Galaxy S2 and newer
    • Motorola Droid Razr
    • Motorola X
    • HTC One
    • LG Nexus 5
    Tablets (Android)
    • Nexus 7 tablet
    • Galaxy Tab
  • TigerConnect Web Console (Web Browser-based) Requirements

    Supported Browsers

    • Internet Explorer 11
    • Mozilla Firefox
      • PC/Mac: Version 54 and newer
    • Google Chrome
      • PC/Mac: Version 60 and newer
    • Safari (macOS only)
      • Version 9 and newer

    General Browser Setting

    • Enable cookies
    For Internet Explorer (Settings [gear icon] » Internet options » Advanced Tab)
    • Check “Use HTTP 1.1” (under HTTP 1.1 Settings)
    • Check “Enable native XMLHTTP support” (under Security)
  • TigerConnect Desktop App Requirements

    The Desktop App is nearly identical to the Web Console in function, but provides additional features like notifications, icon badges, etc., and is more secure given there is no need to use a web browser. Additionally, for those users that wish to have priority messaging with TigerConnect, using the Desktop App allows for uncluttered access to TigerConnect in a standalone app.

    Desktop App for Windows

    • Windows 7 (32/64-bit)
    • Windows 8/8.1 (32/64-bit)
    • Windows 10 (32/64-bit)
    • MSI (Server Installation – 32-bit only)
      • Supported Installs –  Windows 7, 8, 8.1, 10

    NOTE: Microsoft .NET Framework 4.5.2 or newer is required to install and use the Desktop App on Windows.

    Desktop App for Mac

    • OS X 10.8 (Mountain Lion) and newer

    To download the TigerConnect Desktop Application to your Windows or Mac, Click Here.

     

  • System Requirements
    To ensure the integrity of TigerConnect message delivery, please implement the system requirements shown below.

    AMAZON CDN

    TigerConnect runs on the Amazon Web Services (AWS) elastic cloud infrastructure. Due to the nature of elastic scaling in response to dynamic throughput needs, the TigerText server application may communicate from any number of IP addresses. Clients with network firewalls in place must proactively allow communications to this range of IP addresses. As of September 29, 2015, there are over 10 million public IP addresses contained within the AWS infrastructure. For this reason, TigerConnect strongly discourages the use of an OSI Layer 3 (network) firewall to restrict access via whitelisted IP addresses, as this may unnecessarily open the customer systems to a wider attack surface. Rather, we encourage the use of OSI Layer 7 (application) firewall rules to restrict access and only allow HTTPS traffic to the *.tigertext.com and *.tigertext.me domains.

    Should a customer decide to use OSI Layer 3 firewalls, the list of current AWS IP addresses may be consumed in JSON format from Amazon at the following URI: https://ip-ranges.amazonaws.com/ip-ranges.json. However, the customer accepts the risk inherent in whitelisting large ranges of IP addresses that may not be used for TigerConnect communications at the time. See https://aws.amazon.com/blogs/aws/aws-ip-ranges-json for more information.

    Proxy or Firewall

    Ensure that the following sites are not blocked:
    NOTE: Append both ‘http://’ or ‘https:// to properly whitelist the below URLs.

     

    • login.tigerconnect.com
    • tigerconnect.com
    • assets.tigerconnect.com
    • api.tigerconnect.com
    • app.tigerconnect.com

     

    • *.tigerconnect.com
    • *.tigertext.com
    • *.tigertext.me

     

    • home.tigertext.com
    • access.tigertext.com
    • home-static.tigertext.com
    • downloads.tigertext.com
    • static.pro.tigertext.com

     

    • tigertext.me
    • api.tigertext.me
    • static.tigertext.me

     

    • d18oyzjkq5093g.cloudfront.net
    • d1n6bomzxlt9xn.cloudfront.net
    • d4ksvvza57hut.cloudfront.net
    • doypq9et62aku.cloudfront.net

     

    • js-agent.newrelic.com
    • bam.nr-data.net
    • sendgrid.net
    • api.mixpanel.com

     

    White Listing

    TigerConnect Service

    The following IP addresses and ports must be allowed for outgoing (egress) traffic from your network:
    Include Port: 443

    23.21.125.9423.21.122.232 54.208.189.22
    54.208.129.1754.208.152.37 34.192.87.231
    54.209.100.16754.209.103.170 34.192.97.131
    34.192.99.60
    52.201.174.237
     52.202.106.40
    52.87.111.23454.208.156.136 54.210.107.50
    52.8.55.23252.8.75.252 52.8.103.227
    52.8.175.552.9.51.6352.9.73.13
    52.9.96.246
    52.9.133.156
    52.9.188.15
    52.9.196.218 198.21.6.140 74.63.202.10

    Email White-Listing

    Please ensure the following email addresses are whitelisted to ensure proper delivery of TigerConnect communications:

    • *@*.tigertext.me
    • sendgrid.net

    Here are the aliases and reply-to email addresses for TigerConnect emails:

    • messages-noreply@bounce.tigertext.me
    • messages@tigertext.me
    • notification@tigertext.com
    • password-help@tigertext.com

    For LDAP Authentication Only

    The following IP address and port must be allowed for users with LDAP Authentication:
    50.17.251.146Ports: IIS – 443
    54.208.83.219LDAPS – 636
  • Push Notifications (iOS and Android)
    Please reference the following websites to enable and utilize Push Notifications over Wi-Fi connections for iOS and Android devices:

    iOS Push Notifications

    • https://support.apple.com/kb/TS4264

    Android Push Notifications

    • https://developer.android.com/google/gcm/gcm.html
    Note: If your organization has a firewall that restricts the traffic to or from the Internet, you need to configure it to allow connectivity with GCM. The ports to open are: 5228, 5229, and 5230. GCM typically only uses 5228, but it sometimes uses 5229 and 5230. GCM doesn’t provide specific IPs, so you should allow your server to accept incoming connections from all IP addresses contained in the IP blocks listed in Google’s ASN of 15169.

    WiFi Setup

    • Access Control – Users must have access to a TigerConnect approved Wi-Fi network that does not require re-authentication.
    • Mobile Wi-Fi Setup – All users must turn off “Ask to Join Networks” on their mobile devices.
    • Bypass – TigerConnect does not currently support the use of HTTP Proxies or Content Filters. Traffic to the TigerConnect HTTPS and XMPP service ports must bypass HTTP Proxies and Content Filters.
  • Archiving (CLIENT-HOSTED ONLY)

    Note: This is only applicable to those who have opted for Client-Hosted archiving. This does not apply to TigerConnect-Hosted Archiving.

    • TLS must be enabled
    • Port 587 must be open
    • White-list the following:
      • 54.208.189.22 (MTA Server IP address).
      • ttarchiver@tigermpn.com (all archive messages will originate from this email
        address)
    • Rate Limits/Rate Control
      • Email Security Gateways with strict mail flow settings may result in throttling of the TigerConnect MTA. This is
        common with organizations that generate large message volume. To ensure that you are able to receive all archived messages in a timely manner, remove any rate-limiting applied to TigerConnect Archiving messages.

Questions

For further questions, please contact your Implementation Specialist or email prosupport@tigerconnect.com.