KLAS 2017: TigerText Tops Field In Several Categories

12.21.17 TigerConnect Healthcare, Product News
KLAS 2017: TigerText Tops Field In Several Categories

It’s that time of year again. Well, yes, the holidays, but it’s also time for KLAS’ annual Secure Communications report where vendors like TigerText receive their score across a range of categories. This year, we’re extremely pleased to be recognized as a leader in several categories, including:

  • Care Team Communication – Top score of any vendor with 9 out of 9 for how easily we are able to identify and include all members of patient’s care team
  • Largest Customer Base for multi-hospital, standalone, and ambulatory organizations
  • Message Delivery – Tied for first place with score of 8.7 for reliability

In addition to these top ratings, we also received plenty of favorable feedback from customers:

“The nursing and clinical staff members utilize TigerText, and their adoption of the system has gone very well. TigerText is a part of their lives now. I don’t know what we would do without this system.”

“TigerText is very easy to use. It is really easy to search for things and to find and create things. It has really easy features that are pretty universal and easily understood. We have no problems teaching TigerText to physicians who are not very tech savvy. TigerText is by far the best product out of everything we have evaluated.”

“What encouraged our high adoption of TigerText was having the physicians use the system as part of a leadership role. From there, the nurses got on board, and the CNAs got on board. Everyone discovered how they could talk about patients faithfully on the system. People would respond quickly, so when everyone felt TigerText was much better than using any other system, they all jumped to it.”

“Nurses on the hospital side were thrilled and had absolutely no resistance to TigerText. They were excited for a secure, asynchronous method of communicating with the providers. The nurses are the ones we communicate with the most.”

“TigerText is integrated with our EMR. The two systems have to work together because this is our clinical texting system. All of our clinicians use TigerText.”

Suffice it say, 2017 was a solid year. Never one to rest on our laurels, we’re already looking ahead to 2018 when we’ll be launching several new TigerFlow capabilities that we think you’ll love. Here’s what to watch for when the calendar turns:

EHR Connect
We call it the ‘last mile’ problem – moving data from the EHR onto the smartphones of a roving clinical staff. It requires integrating your EHR with a clinical communication app, which can be a gnarly, expensive process involving plenty of custom code and more than a few Advil. To solve, we’re introducing EHR Connect, a fast, affordable way to funnel HL7 data – ADT alerts and more – from Cerner, Epic, MEDITECH, and others to the smartphone, unlocking massive value from your EHR investment at a tiny fraction of the cost.

Clinical Alerts
The way most clinical alerts get delivered today would barely impress Marcus Welby – pagers, voicemail, intercoms – tools of a really bygone era. With our new Clinical Alerting capability, we channel notifications for three key alert types: Nurse call, patient monitoring, and lab results so clinical staff can digest this info quickly and take action on their smartphone using nifty smart cards that let users accept, deny, or escalate a particular task.

VoIP – Voice & Video Calls
For the carpal tunnel-prone, we’re rolling out Voice over IP, affectionately known as VoIP. VoIP will let you place voice or video calls right from the TigerText app. Look up a colleague, call them from their profile – it’s that easy. Need to show a wound in real time or speak with a patient on a different floor? VoIP can do it. No sharing your mobile number or racking up charges on your phone bill, just instant access that gives your thumbs a break. Includes a pre-flight inspection of your WiFi strength to spot dead zones or weak areas so you know where you need to upgrade.

That’s a sum-up of what’s coming. For deeper info about these features, check out our press release or contact us directly for a quick chat or demo.